Service Industries…

The fundamental management principles we use are universally applicable to all types of businesses, whether the business is health, life, or title insurance, or warehousing and distribution. We blend our expertise in the management process and motivating people, with our clients’ expertise in their industries to improve operations.

The work our Management Consultants do with our clients in process reengineering or refining/streamlining work processes has benefits that can be measured in improved service and productivity levels.

Our work in developing and implementing Management Control Systems improves our clients management processes and provides a tremendous dollar impact on the bottom line. It is typical to realize an annualized 3 to 1 return, or higher, on the investment in the project.

The benefits of our management consulting services for service companies are far-reaching. They include:

• Reduction in operating expenses.
• Lower unit costs, (reduction in the cost to process a claim, billing item, process an order, etc.).
• Improved earnings.
• Productivity improvement.
• Improved service levels and quality levels.
• Improved claims processing.
• Quicker processing times.
• Development of customer traffic patterns (including branch operations and telephone customer service departments).
• Staffing levels that relate to volumes of work.
• A method of measuring performance from department to department.
• Establishing productivity measures and work standards for fair and equitable employee workloads.
• Improved budgeting process and basis for cost benefit analysis, (improved decision-making processes and information).
• Improved supervisory effectiveness.
• Improved manpower utilization and equipment utilization.
• Better tools for long and short-range planning and overall growth projection.
• Reduction in errors and rework.
• A system for administering responsibilities and accountabilities at all levels.
• Better basis for accurate price & cost structure of products & services.
• Better budgetary input for financial control.
• Improved reporting systems- tied to budgets & goals with variance reporting.
• Process mapping - including documentation of work flows and paper flows providing the basis of process improvement.